前台接待员

Major Responsibility 主要工作职责
1• Daily check in, check-out, reservation and reception work. 处理日常的入住、退房、预定及接待工作。
2• Ensure correct handling of billing and administrative work, including the review and report archiving. 确保正确处理开票和行政工作，包括审查和归档工作报告。
3• Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.
在日常工作及对客服务中体现良好的公司和个人专业形象，保持与物业合作方的良好沟通和协调。
4• Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
5• Assist Guest Service team to plan, execute and carry out effective guest activities or support other activities according to the brand attributes, including but not limited to Brand 360, Ascott Care and other event themes.
协助前厅团队依照所属品牌属性积极计划、执行开展有效的住客活动或支持其他活动，包括但不仅限 于品牌 360、雅诗阁关怀等活动主题。
6• Assist to conduct sales activities, including but not limited to Up Selling, Walk-in, ASR and property accessories.
协助进行销售活动，包括但不仅限于 Up Selling 、Walk-in、雅星会会员招募以及物业周边产品。
7• Be familiar with and strictly abide by the local government's personnel information registration system for public security administration and Exit and Entry Administration, so as to timely and accurately report information as required.
熟悉并严格遵守地方政府对治安管理、出入境管理的人员信息登记制度，做到及时、准确按要求上报信息。
8• Ensure compliance with related policies, procedures and standards of Ascott. 确保并遵守雅诗阁相关的政策、程序和标准。
9• Actively cooperate with the team to complete daily work and maintain a good working atmosphere.积极与团队配合完成日常工作，保持良好的工作氛围。
10• In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and
policies, pay attention to energy conservation and the safe operation in daily work. 遵守集团的环境健康安全方针政策， 日常工作中注意节能和安全操作。
11• Complete training on time. 按时完成工作中的培训。
12• Fulfill any other tasks assigned by supervisor. 完成上级交办的其他工作。
Requirements 资质需求
1• College degree or above, major in hotel management, tourism or graduate in language related disciplines.
大专以上学历，酒店管理、旅游类或者语言类专业毕业。
2• Relevant work experience is preferred. 有相关工作经验者优先。
3• Good communication skills ， good command of spoken and written English or Japanese or Korean. 良好的沟通能力，具备良好的英语或日语或韩语口语和书面能力。
4• Have a good image, professional grooming. 形象良好，仪容仪表得体。
5• Can accept shift work. 可接受轮班工作制。