Guest Service Manager-Overseas

1、Ensure the handover of work book and information when changing shifts.
2、Timely and directly to the FO manager to report important information, problems and take appropriate measures.
3、Attention in the lobby, all public areas of the staff of the guest service, to ensure that all processes in line with the requirements.
4、Ensure that the receptionist is skillful, courteous and professional in serving the guests.
5、Monitor all emergencies in accordance with relevant policies and procedures.
6、Road the public areas of the hotel and check the damage and cleanliness of the situation, requiring the relevant departments to make timely and appropriate treatment.
7、Maintain good relationship with guests. When there is a guest complaint, take the initiative to solve the problem and report to higher management.
8、To ensure that the front office team for the hotel facilities familiar with understanding, including the hotel's promotional activities.