前台副经理

岗位职责：
1.协助管理前台接待运营，确保客人得到有效的接待和指引入座
Assist in managing reception operations,ensuring that guests are greeted and seated efficiently.
2.定期维护和更新打印的菜单，确保所有更新部分准确无误
Maintain and update printed menus regularly,ensuring all changes are reflected accurately.
3.检查和管理预订信息，确保与厨房和服务团队的协调顺利
Check and manage reservations,ensuring smooth coordination with the kitchen and service team.
4.确保执行最高标准的对客服务，及时解决客户的投诉和反馈意见
Ensure the highest standard of guest service,addressing complaints and concerns promptly.
5.在用餐高峰期为服务团队提供支持
Provide support to the service team during peakperiods when needed.
6.保持前台，厨房和管理层之间的沟通，以确保运营无缝衔接
Maintain communication between reception,kitchen, and management to ensure seamless operations
岗位要求:
1.高中毕业或同等学历，有酒店或对客服务证书者优先
Highschool diploma or equivalent. Hospitality or guest services certification is anadvantage.
2.有至少1-2年类似的接待管理经验，从事过高端或豪华酒店优先
Minimum of 1-2 years ofexperience in a similar reception management, preferably in a high-end orluxury establishment.
3.良好的对客服务和沟通技巧，确保客人体会到热情和周到的服务
Strong customer service andcommunication skills, ensuring guests feel welcome and well-cared for.
4.出色的组织能力，注重细节，特别是在管理预订和制作所需更新菜单方面
Excellent organizationalskills with attention to detail, particularly in managing reservations andupdating menus.
5.能够同时处理多项任务并在高度压力下保持冷静，尤其是在服务高峰期
Ability to multitask andremain calm under pressure, especially during peak service periods.
6.具有团队合作精神，乐于在需要时协助接待工作以外的对客服务
Team-oriented, with awillingness to assist in various areas beyond reception when required.
7.熟练使用MicrosoftOffice (Word, Excel)更新和打印菜单
Proficiency in MicrosoftOffice (Word, Excel) for updating and printing menus.
8.能够灵活主动地解决问题，确保日常工作顺利进行
Flexibility and a proactiveapproach to problem-solving, ensuring smooth day-to-day operations.