宾客服务/关系经理 Guest Service/Relation Manager

We are looking fora Guest Service/Relation Manager
我们正在招聘宾客服务/关系经理，职等您来!
At SALT of Anji, China an urban resort that irresistibly combines modernity,contemporary art and the warmth of SALT for lovers of design, food, travel, and all things local. SALT Resorts is one of the four distinctive brands of The Lux Collective. SALT Resorts takes you to people, not just places.
安吉乐那盐绚酒店是位于中国浙江省的一家度假酒店，它将现代时尚属性、当代艺术设计和盐绚的温暖融为一体，是爱好设计、美食、旅行和所有当地人事物的爱好者无法抗拒的魅力之选。盐绚是丽世酒店管理集团旗下四大特色品牌之 一。盐绚不仅仅带您前往目的地体验，更是让您结识快乐中的人们。
MAIN PURPOSE主要职责
To supervise the Front Office all units activities during the shift and handle guest relations and requests. Act as Duty Manager in the absence of senior management and department heads.
当班时管理前厅部工作并提供对客服务，在酒店高级管理人员和部门经理不当班时担任值班经理。
ACADEMIC QUALIFICATIONS教育背景资格
· College degree or above, major in hotel management is preferred.
大专以上学历，酒店管理专业优先。
PRIOR WORKING EXPERIENCE 以往工作经历
· 3 years’experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.
拥有3年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。
· Exposure to industry, which required high service standard.
展现高水平的行业服务标准。
· Pre-opening experience is preferred.
有筹备经验优先。
OTHER REQUIREMENTS 其他专业要求
• High proficiency in written and spoken English and Mandarin
熟练的中英文书写和口语表达能力。
• Good resolve problem competency.
良好的解决问题的能力。
• Good communication skill.
良好的沟通技巧。
• Good skill of office word, excel, PPT
具备使用办公软件的能力。
• Good people skill.
良好的为人处事技巧。
• Good handling competency.
良好的处理技巧。
• Familiar with Front Desk operation.
熟悉前台运作
• A clean criminal record is a-must.
必须能提供无犯罪记录证明。