餐厅领位 Outlet Hostess

· 检查收银设备的准备工作。
· 与主管或经理检查预定，并确认人数较多的预定。
· 对经过的客人问候并提供菜单和抱以微笑。
· 微笑服务，协助客人就座，储存外套或背包，并作自我介绍。
· 为客人引位，并询问客人希望就座于吸烟区或非吸烟区。
· 提供报纸给所有用早餐的客人或独自用餐的客人。
· 确保所有服务都符合标准。
· 满足客人要求，如果不能满足，提供客人另外的选择。
· 在对所有客人的服务中尽到职责。
· 满足客人的各项要求，如不能马上答复客人，请与经理联系。
· Undertake steps to ensurethat the cashiers’ desk is ready and set for service.
· Check reservations with theSupervisor / Manager and confirm any large bookings for the
next serviceperiod.
· Greet guests with smilesand offer assistance with coats, bags, etc., introducing yourself.
· Escort guests to a tableand ask if they would prefer a smoking or non-smoking table.
· Greet all guests who walkpast your outlet and offer them menus to view when
appropriate.
· Offer the newspapers to allbreakfast guests and any single diners.
· Ensure that all serviceprocedures are carried out to the standards required.
· Accommodate any guestrequest or offer appropriate alternatives.
· Take personalresponsibility for the service experience of all guests in your designated
area.
· Follow-up on any guestquestions or queries immediately, and if you don’t have the
answer, check withyour Supervisor / Manager.