宾客服务主管Guest Service Supervisor

岗位职责/职位描述
Position Summary职位概述
熟练掌握酒店入住的操作，为宾客快速准确的办理入住及退宿手续。 Proficiently master the hotel check-in procedures to handle check-in and check-out formalities for guests quickly and accurately.检查每日的报表是否有误，并且及时纠正。 Check the daily reports for any errors and correct them promptly.掌握客房的预定情况，及时向上级报告客人和重要团队的到店情况，同时和销售部门对接好团队接待的细节及账单。Keep track of the room reservations, promptly report the arrival situations of guests and important groups to the superiors, and at the same time coordinate with the sales department to handle the details of group reception and the bills.负责前台设备、财产的使用情况和后续的保养工作，以及各种材料的收集、存档和管理工作。Responsible for the usage and subsequent maintenance of the front desk equipment and property, as well as the collection, archiving and management of various materials.与客人建立良好的关系和有效的沟通，努力增加客房的销售。Establishing good relationships with guests and maintaining effective communication, and making efforts to increase the sales of guest rooms.与相关部门工作配合密切，为到店的客人提供服务。Work closely with relevant departments to provide services to the guests who come to the store.做好准备工作，了解房态及VIP房、预定房的卫生及跟进。Make adequate preparations, understand the room status, and be aware of the hygiene conditions of VIP rooms and reserved rooms, as well as follow up on them.遵守酒店的相关规章制度和相关管理规定。Comply with the relevant regulations and management rules of the hotel.在必要的时候协助餐厅及厨房的同事，并完成经理交代的任务。Assist the colleagues in the restaurant and kitchen when necessary, and complete the tasks assigned by the manager.
工作技能技巧要求：Specific Job Knowledge, Skill and Ability:
大专以上文化程度，2年以上酒店前台主管岗位经验，有一定的英文沟通能力（酒店接待外宾较多）Junior College degree or above, at least 2 years of experience as a hotel front desk supervisor, and proficient in English communication (As there are many foreign guests visiting the hotel)有良好的团队合作精神以及执行力，对待工作认真负责。Have a good teamwork spirit and execution ability, and be serious and responsible towards work.掌握酒店管理的基础知识，有良好的沟通技巧和服务意识。Master the basic knowledge of hotel management, and possess excellent communication skills and service awareness.有较强的应变能力，能够独立处理突发事件以及客人投诉情况。Have strong adaptability and be able to independently handle emergencies and guest complaints.能适应倒班制。Capable of adapting to the shift work system.