前台主管 Front Desk Supervisor

Ensure the daily department management and coordinate front desk manager & front office manager delivering the brand promise.
前台主管负责确保前台日常基本运营与管理配合前台经理与前厅经理实现品牌承诺。
1. Report deficiencies and mistakes in the operation of the hotel to the superior.
向上级报告酒店在营业中存在的不足与失误。
2. Administer inspection of the facility, services and equipment in the responsible areas to make sure they are uncompromised.
视察相应区域的设施设备以及服务，保证他们的质量。
3. Be responsible for the preparation before the arrival of the team, confirm the total room rate of the team to ensure the correct collection.
负责团队抵店前的准备工作，确认团队总房价以确保正确收款。
4. Be familiar with room rates, discounts, packages, hotel facilities and special events, and ensure that the receptionist understands them correctly.
熟悉房价、折扣、包价、酒店设施和特殊活动等相关知识，同时确保接待员正确掌握。
5. Spot check all arrival registration cards and ensures details are entered accurately.
抽查客人的入住登记卡，确保准确录入客人资料。
JOB QUALIFICATIONS
岗位要求
A minimum of 2 years as Front Desk in a similar size hotel
至少拥有在相当规模酒店2年酒店前台岗位的经验
College degree or above
大专及以上学历
Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力