西餐厅主管Supervisor

MAIN RESPONSIBILITIES:
1. General
Solution oriented and taking pride in the details, the Supervisor builds, delivers and stewards the moments that define Fotografiska for Guests, Members, and team – past, present, and future. The role requires someone who is ready to:
· Consistently provide thoughtful and personal service with the goal to develop a rapport with guests ,and members
· Ensure the Restaurant & Café counter and floor are set and ready for service
· Maintain the cleanliness and always restock equipment of the Restaurant & Café counter and floor.
· Pack down the Restaurant & Café counter and floor at the end of service
· Maintain thorough working knowledge of menus and be able to articulate to guests in an engaged and thoughtful manner.
· Proficient use of POS for ordering and billing purposes.
· Execution of the order of service in a timely and accurate manner with the goal of creating memorable service - we want Guests and Members to remember that visit!
· Execute the entire cycle of service thoroughly and efficiently: from greeting to order taking to preparation to assembling to processing payment.
· Prepare all food and beverages to the standards of Fotografiska and our partners.
· Thorough working knowledge of all beverages: coffee/tea/non-alcoholic/wines/beers/spirits.
· Communicating with prep kitchen to ensure areas are always fully stocked with food and beverage items, alerting the kitchen when running low on a particular item.
· Maintain cleanliness of areas, including all surfaces and equipment.
· Follow health, safety, and sanitation guidelines.
· Follow instruction, respond to management directions, and complete tasks on time.
· Develop and coordinate the organization of various areas of The Restaurant, Café and other F&B outlets on property.
· Competency in conversing with guests, members, and potential members regarding Fotografiska and our various exhibitions, programs, pricing structure and amenities.
· A charismatic and articulate ambassador of the Fotografiska brand.
2. Health and Safety
· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
· Initiate action to correct a hazardous situation and notify supervisors of potential dangers
· Log security incidents and accidents in accordance with company requirements
REQUIREMENTS：
1. Education
A college degree specializing in restaurant/hotel management or equivalent qualification
2. Language
Good communication skill in Mandarin and English verbal, listening and writing
3. Work Experience
Related Bar, Restaurant or Lounge experience in the same or similar positions
4. Knowledge
Extensive knowledge of Restaurant/Cafe operational procedures.
Fotografiska values diverse educational and training backgrounds in consideration of the role. We are committed to training the right individuals who exemplify our values and are eager to lear
5. Skills
Impeccable customer service by responding promptly to member/guest needs, soliciting feedback to improve service, and responding to all member requests (not just F&B related) Flourish while working against deadlines while having the ability to be self-motivated, pro-active and to find creative solutions to challenging problems.
6. Working Environment and schedule
Able to work on some nights, weekends and holidays
岗位概述本岗位是我们不断发展的餐饮业务取得成功的关键。餐饮部主管需要为 Fotografiska 的宾客、会员打造创新且优质的用餐与酒水体验。向楼面副经理汇报，作为 Fotografiska 品牌大使，精通餐食、葡萄酒、咖啡、茶饮、餐桌礼仪以及鸡尾酒全套服务流程。
主管在与宾客、会员以及普通大众的每一次交互中，都要传递热情、得体的待客服务。善于体察宾客需求、保持分寸感不过度打扰，积极响应需求，主动挖掘机会优化餐饮体验，真诚地传递品牌理念。Fotografiska 团队精简高效，秉持 “事无巨细，事事尽责” 的工作理念。主管需要适应多变的工作场景，随时支持各部门，共同满足场馆整体运营需求。
主要工作职责一、综合运营工作注重细节、具备解决问题思维，主管需要打造并守护每一个塑造宾客、会员以及团队对 Fotografiska 印象的服务瞬间。本岗位要求任职者做到：
持续提供周到、个性化服务，与宾客及会员建立良好沟通关系；确保餐厅、咖啡厅柜台及全场楼面做好营业前全部摆台与准备工作；维护餐厅、咖啡厅柜台与楼面环境整洁，设备物料补给到位；营业结束后完成餐厅、咖啡厅柜台与楼面收台收尾工作；充分熟悉全部菜单内容，能够生动、得体地向宾客讲解介绍；熟练操作 POS 点餐收银系统；完整、准时执行整套服务流程，致力于打造令人印象深刻的服务，让宾客与会员记住本次到访体验；完整高效完成全流程服务：迎宾接待、点单、备餐、出餐、结账收款；按照 Fotografiska 及合作方标准完成全部餐食、饮品出品准备；全面掌握各类饮品知识：咖啡、茶、无酒精饮品、葡萄酒、啤酒及烈酒；与后厨厨房保持沟通，保证各区域餐饮食材、饮品物料备货充足，食材饮品库存不足时及时告知厨房；维护所辖区域所有台面、设备的清洁卫生；遵守健康、安全及卫生操作规范；服从管理指令，按时完成各项工作任务；统筹规划餐厅、咖啡厅以及场馆内其他餐饮点位的各项区域工作；能够向宾客、会员以及潜在会员介绍 Fotografiska，讲解展览内容、公共项目、价格体系以及会员权益；作为 Fotografiska 品牌善于沟通、富有感染力的形象大使。
二、健康与安全
明晰自身安全保障责任，遵守职业健康安全相关法规、公司制度及流程；熟悉场馆安全规范、急救、消防及各类应急处置流程，安全规范操作各类设备；发现安全隐患及时采取处置措施，并向上级汇报潜在风险；按照公司要求，登记记录各类安全事件与意外事故。
任职要求
学历餐饮、酒店管理相关大专学历或同等资历。语言普通话流利，具备良好的中英文口头及书面沟通能力。工作经验拥有酒吧、餐厅或休闲餐吧同等岗位相关工作经验。专业知识熟悉餐厅 / 咖啡厅完整运营流程。Fotografiska 欢迎多元教育及从业背景的候选人；愿意培养认同企业价值观、学习意愿强的合适人才。技能素养提供无可挑剔的客户服务，快速响应会员及宾客需求，主动收集反馈以优化服务；处理会员各类诉求（不限于餐饮相关需求）；能够在多任务压力下保持高效，主观能动性强，积极为复杂问题寻找创造性解决方案。工作环境与排班能够接受部分夜班、周末及节假日轮班。（做五休二）