前厅部经理 Front Office Manager

【职位描述】
1. Conduct front office management, familiar with the functions of the front office service facilities and kept them in good condition.
进行酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。
2. Conducted relevant market plan analysis, formulated departmental work plans, and completed work reports.
进行有关的市场计划分析制定部门工作计划，完成工作报告。
3. Maximize room occupancy and get the best room revenue.
使客房达到最高出租率，获取最佳的客房收入。
4. Supervised subordinate department heads, assigned work tasks, clarified post responsibilities, and adjusted work deployment at any time.
督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。
5. Maintain good guest relations and handle guest complaints independently and effectively.
保持良好的客际关系，能独立有效地处理宾客投诉。
6. Assist the hotel and higher level leaders to deal with emergencies.
协助酒店与更高一级领导处理突发事件。
【任职要求】
岗位要求
1. College degree or above, with more than 1 years of work experience in the same position.
大专以上学历，有同岗位工作经验1年以上，前厅部经验7年以上。
2. Familiar with the operation and management of the hotel front office, with a strong sense of responsibility and professionalism.
熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。
3. Supervised the service quality standards and operation process standards of the staff in each branch of the front office and comprehensively supervised the work of the front office.
督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
4. Effectively implement, implement and complete the monthly work plan formulated by the department.
有效贯彻、落实并完成部门制订的每月工作计划。
5. Fluent in English dialogue, strong coordination and management ability, with certain sales ability.
英语对话流利，有较强的协调管理能力，具有一定的销售能力。