宾客服务经理

· Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
· Minimum three (3) years relevant experience in a managerial position of Front Office in a renowned international hotel brand(s)
在知名国际酒店内从事至少三年前厅管理岗位的经验
· PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
· Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
· Familiar with processes or other loyalty programs
熟悉会员或其他忠诚会员计划
· Familiar with VOG processes or other guest satisfaction programs
熟悉客人意见或其他宾客满意度系统
· Experienced in guest experience management, understands and can use reporting RPS, etc.
熟悉宾客体验管理体系，并可熟练使用报表工具对宾客满意度进行分析