楼层服务员 Room Attendant

Primary Responsibilities 主要职责
1.Provide a consistent room and bathroom product and service adjacent areas that meets the hotel’s standards for cleanliness and presentation and offering high quality service
负责客房、浴室和相关区域的产品能符合酒店的清洁和规定标准及为客人提供高质量服务。
2.Responsible for the cleanliness in floor public area and the tidiness of pantry.
负责楼层公共区域和工作间的卫生。
3.Abide by Supervisor instruction and make up the urgent guestroom.
服从主管的指示，先整理紧急的房间。
4.Clean guestroom in the following order: early guests request, occupied room with make-up sign, arrival guestrooms, occupied rooms, check out rooms.
按以下顺序打扫房间：清早客人有要求的，住房有打扫房间标志的及已经预定了退房，住房，退房。
5.Everyday check in in advance 15minutes and check out after 15minutes, then know assignment and take work report and keys.
每天应提前十五分钟到部门签到和推后十五分钟签退，然后领取各自区域的报表及钥匙。
6.To inspect if there is damaged equipment or Lost & Found and report to Housekeeping office in time.
及时检查如有设备损坏，或有遗留和丢失物品应及时报到客房部办公室。
7.To fill in Room Attendant work report form as required.
按照要求填写客房服务员工作报告。
8.Tidy up and filled the pantry and trolly.
下班前整理并补充好工作间和工作车物品及易耗品。
9.Ensure the veracity of the matters that will be handed down to the next shift.
交接给下一班员工的事情要保证其准确性
10.Swich off all lights in pantry, lock the door, hand in work form to Supervisor ，and return the keys to office.
关工作间所有的灯，锁门，将工作报表交至主管处,并将钥匙归还到办公室。
11.Discover and collect guest preferences.
发现并收集客人喜好
12.To offer the service of polishing shoes and receiving guests’ laundry.
为客人提供擦鞋和收洗衣服务。
13.Keeping appearance in good condition and pay attention to oneself behavior and keep smile toward guests.
注意仪容仪表，保持微笑。
14.Provide a consistent room and bathroom product and service adjacent areas that meets the hotel’s standards for cleanliness and presentation and offering high quality service
负责客房、浴室和相关区域的产品能符合酒店的清洁和规定标准及为客人提供高质量服务。
15.To cooperate with staff of Front Office to inspect the checking out room as quickly as possible (within 3 minutes).
3分钟内检查完退房，尽快报给前厅部。
Knowledge and Experience知识与经验
1.Certificate or diploma in hospitality or related field
酒店或相关领域的证书或文凭
2.Above 1 year in a Housekeeping
一年以上在客房的服务经验
3.Communication skills in both Chinese & sample English
良好的中文沟通能力和简单的英文沟通能力
4.Have team work spirit
具有团队合作精神
5.Honesty
诚实
6.Interpersonal skills – communicates easily/openly
人际交往能力，可以轻松沟通
7.Reliable and consistent
可靠和一致性
8.Personal presentation, clean/tidy
个人形象，干净/整洁