楼层主管 Floor Supervisor

Primary Responsibilities 主要职责
1.To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
对酒店的规章制度、卫生、健康安全有明确的了解。
2.To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
管理客房服务员并检查客房及服务区域的卫生，注意从饭店的全局出发并根据要求建立国际化的卫生标准。
3.To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
4.To document all daily activities and events such as guest complaints and habits in the logbook.
记录日常所有的活动，例如客人的投诉和喜好等。
5.To attend to guest requests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
6.To check on the standard of "Turn down services".
中班主管检查夜床服务是否符合标准。
7.To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
确保所有客房按酒店标准清洁，同时保证客人最大程度的满意。
8.To prepare daily work sheet for room Attendants.
准备客房服务员的每日工作表。
9.To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper.
执行行政管家及行政副管家所分配的其它次要的任务。
10.Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.
记录日常事件并继续向下一班主管的做好交班。
11.To assist in the inventory of guestroom linen.
协助客房布草的盘点。
12.Collects R.A.’s reports for submission to Housekeeping office.
收集客房服务员工作报告并将其上交到办公室文员处。
13.Reports and turns over any items left by guests to Lost & Found in-charge.
提醒员工报告并上交任何客人的遗留的物品。
14.Make sure guest room attendant keep high standard and follow up the housekeeping sop/lsop
确保楼层服务员保持高标准，并遵循客房部的标准操作流程。
15.Check the floor pantry daily, make sure the pantry keep cleaning and organized. Make sure the guest amenities are full set up .
每日检查员工工作间，并确保工作间干净整洁，同时确保工作有足够的易耗品供客人使用。
Knowledge and Experience 知识与经验
1.College degree or above
大专学历及以上
2.Minimum of 2 years' experience in the same position in luxury hotel.
至少2年以上奢华酒店同岗位的工作经验
3.Good interpersonal skills with ability to communicate with all levels of employees
良好的交际能力能和各级员工交流
4. Ability to work effectively and contribute in a team
能有效工作并且对团队有贡献
5.Flexible and able to embrace and respond to change effectively
能灵活快速地应对变化
6.Self-motivated and energetic
有上进心和精力充沛