宾客服务接待员 Guest Services Agent

Duties and Responsibilities工作职责
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
- Registers and rooms all arrivals according to established procedures
按照既定工作程序为所有来客登记并安排房间。
- Maintains intimate knowledge of departmental standards and procedures
熟知部门标准工作程序。
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
- Maintains cashier float and ensures accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
- Keeps abreast of all modifications to accounting policies and procedures
随时留意会计政策和工作程序的变化 。
- Responsible and attends to guest’s request of using the service of safety box at all times
随时负责回应客人关于使用保险箱服务的要求。
- Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Hotel Loyalty programs.
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及酒店忠实方案。
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。
- Performs the audit balances and prepares all works for audit in an orderly fashion
执行审计结余，并为审计工作进行各项有序的准备。
- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲。