Peacock Alley Supervisor大堂吧主管

a) Must know menu items as well as drinklist
必须熟知所有的菜单和酒水单内容
b) Must know outlet setup standards.
必须熟知餐厅的摆台标准。
c) Oversee entire operation; lead bygood example
监督整个运营过程
d) Handles complaints and reports toimmediate supervisor.
向值班主管汇报客人投诉。
· Trains newstaff in all aspects of outlet food and beverage WA service standards.
培训员工全面的餐饮知识和华尔道夫服务标准。
· Assists inset up, service mise en place and ensures smooth operation at all times.
协助布置摆台，保证运营顺畅。
· Must knowoutlet service manual, hotel rules & regulations and hotel emergencyprocedure.
必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。
· Employee performsall cashier and revenue recording duties according to hotels policy &procedures.
根据酒店的制度和流程，员工必须掌握所有的收款和收入登记的职能。
· To co-ordinate the work of subordinates andmaintain the established procedures and policies.
协调下属员工的工作维护现有工作标准和规范。
· To communicate efficiently with the kitchen.
负责与厨房有效沟通。
· To help prepare training programmes for staff.
帮助准备员工培训活动。
· To promote good working atmosphere with emphasis inenhancing relations with subordinates.
引导员工关系，促进良好的工作氛围。
· To enforce the personal appearance of the staff andpunctuality.
规范员工仪容仪表遵纪守时。