前台经理

Be responsible for the efficient and professional running of the front desk, including relationships with other departments. 负责前台的有效和专业运作，包括前台与其他部门的关系。
Ensure smooth check-in and check-out of all guests, through properly handling guest accounts. 通过妥善地处理客人的账户，确保所有客人获得流畅的登记入住和结帐离店手续。
Deal with any guest requests and problems and satisfy their needs within acceptable guidelines. 处理客人的任何要求和问题，在可接受的方针下满足他们的需要。
Be prepared to perform all front desk functions, monitoring the supplies and maintenance of all Front Office equipment. 准备好执行所有的前台的职能，监督所有前台设备的供给和维护。
Lead by example: Provide a gracious and aggressive hospitality towards all customers. 以身作则：为客人提供高品质服务和积极的待客之道。
Be highly familiar and adhere to all policies, procedures and standards. 高度熟悉并遵守所有的政策、程序和标准。
Assist all associates with questions, problems which might occur. 协助所有员工有关任何可能发生的问题。
During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers. 在高峰时段，出现在前台以确保高效和流畅的服务被提供给所有客人。
Create a productive and positive atmosphere at the front desk; have a good relationship with all associates and other departments. 在前台创造一种多产和积极的氛围；与所有员工和其他部门保持良好的关系。
Act empowered and uses TQM tools and guidelines - also empower all associates to provide an outstanding service by using their empowerment guidelines. 以授权的方式行动，并使用全面质量管理（TQM）工具和方针——同事也授权所有员工通过使 用他们的授权和方针为客人提供杰出的服务。
Be a problem seeker and solver.成为问题的发现者和解决者。
Ensure that work area is always clean, neat and organized. 确保工作区域总是干净整洁，有条不紊。
Plan meetings on a monthly basis and conduct them.每日计划一次会议并主持。
Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate.经常审计所有的前台工作以实现准确和一致性。适当的时候辅导和忠告员工。
Ensure that all supplies are well maintained.确保所有的补给品被很好的保存。
Bank out cashiers at the end of each shift according to the blind drop procedure根据封装投款程序，在每个班次结束时汇总清点好现金。
Be prepared to work the night shift when needed. 当有需要时能够上夜班。
Ensure and encourage all guests are enrolled in our Marriott Rewards Programme upon check in to achieve monthly/quarterly/yearly target. 确保和鼓励所有的客人在登记入住时被加入到我们的万豪礼赏计划以达成月度/季度/年度指 标。
Check opening house count and establish rate to be quoted during the day with the reservations manager and the front office manager.与预订部经理和前厅部经理一起检查开启房间的数量，并确定当天的报价。会使用Opera系统