• Apply and improve yield management for maximum profitability.
• Handle all bookings with details and accuracy.
• Work with Front Office closely to make sure clients are served with detailed attention.
• Produce statistic reports as “no show” and follow up report daily.
• Keep updating all sales promotional programs and well get clients informed by proper training of telephone selling skills.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish good public relations with all guests.
• Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.
• Knowledge of detailed procedures in handling room booking.
• Report regularly on happenings of the section.
• Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
• Build a good working relationship with all colleagues and employees of the Hotel.
Other Responsibilities 其他职责
Perform other related duties & special projects as assigned by the supervisor