Reservation Agent预订员

• Apply and improve yield management for maximum profitability.
采取横向销售管理体系以争取最大利润。
• Handle all bookings with details and accuracy.
详细并准确的处理所有预订。
• Work with Front Office closely to make sure clients are served with detailed attention.
与前台部紧密合作，确保客人享受到最周到的服务。
• Produce statistic reports as “no show” and follow up report daily.
做出每日的“预订未到”和其它统计报告。
• Keep updating all sales promotional programs and well get clients informed by proper training of telephone selling skills.
更新促销活动并通过正确的电话销售技巧训练来得到客户。
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
要不断的提高对客服务水平，确保赢得客人最大程度的满意。
• Establish good public relations with all guests.
同客人建立良好的公共关系。
• Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.
管理预订的确认,在收到预订24小时内，要通过书信、电传、传真的形式进行预订确认。
• Knowledge of detailed procedures in handling room booking.
熟悉处理房间预订的程序。
• Report regularly on happenings of the section.
对本岗位发生的事情要做常规报告。
• Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
通过合适的途径,向客人提供服务和最新、最准确的信息。
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
保持酒店的良好声誉并协助酒店赢得更高的利润。
• Build a good working relationship with all colleagues and employees of the Hotel.
同酒店所有同事和员工建立良好的工作关系。
Other Responsibilities 其他职责
Perform other related duties & special projects as assigned by the supervisor
随时执行上级分配的其他相关任务或特殊项目