Club Millesime Manager 行政酒廊经理

1、 Club Millesime Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Club Millesime.
负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保索菲特会所在预算的范围内得以高效运作。
2、 To ensure all the Club Millesime staff and sub-ordinates adhere to the Hotel rules and regulation.
确保所有的索菲特会所员工以及助手能遵守酒店的规章制度。
3、To supervise and delegate duties to all the Club Millesime staff within the section and to prepare their work schedules as required.
负责索菲特会所所有员工的监督管理，并根据要求制定工作日程。
4、Use supervision skills effectively to encourage and motivate staff.
运用督导管理技巧调动和提高员工的工作积极性。
5、To responsible for all activities at the Club Millesime.
负责管理索菲特会所所有的事务。
6、Obtain briefing from Front Office Manager on problems and situations requiring further attention.
从前厅部经理处获取需要注意的问题和事情。
7、Ensure the Lounge is always manned and provide prompt service.
保证索菲特会所在恰当管理下为客人迅速提供服务。
8、Ensure VIP rooms; reservation with special requests; pre-registered guests arrivals are all pre-blocked. Club Millesime Manager is also to coordinate with Housekeeping to ensure that vacant clean rooms are available before guests’ check-in.
保证贵宾用房，和有特殊要求的预订的房间要提前安排好。索菲特会所经理需要同客房部联系以保证在客人抵店前有足够的干净房间。
9、Ensure that all Club Millesime guests are pre-registered a day before arrival.
确保为预订索菲特会所的客人做好预备登记工作。
10、Meet up with VIPs and other guests arriving and escort them to their room or to the Club Millesime.
迎接贵宾到店及陪同他们到房间或去索菲特会所。
11、Coordinate closely with the Front Desk on all matters related to Club Millesime.
与前台紧密联系得到所有关于索菲特会所的信息。
12、Personally handle guest complaints and follow through accordingly.
亲自处理和跟进客人的投诉。
13、Check the daily arrival list. Special arrival list for VIP’s, repeat guests and fits.
检查每日预抵客人报表，特别留意一些重要贵宾和常客的特殊安排。
14、Establish good public relations with all guests.
同所有的客人建立良好的公共关系。
15、To ensure guest retention program extend to loyalty customer on a consistent basis.
确保回头客政策能持续地延伸到每个忠实客人的身上。
16、To ensure cash flow at the Club Millesime hand over to each shift in accurate amount, any shortage or overage should report to Front Office Manager for immediate action.
确保索菲特会所每班交接的备用金金额准确，任何短款和长款必须立即向前厅部经理汇报。
17、Ensure that “shift reports” are printed and “Traces” are followed up accordingly.
保证班次报表能按时打印，并且跟踪报表能相应的跟踪执行。
18、Supervises and guides Club Millesime Supervisor to ensure that hotel’s policies and procedure are adhered to.
监督指导索菲特会所主管的工作，以保证所有酒店的规章制度能正常进行。
19、Supervises Club Millesime operation and workflow to maximize guests’ satisfaction.
监督管理索菲特会所的正常运营和流程，最大限度地使客人满意。
20、Coordinates meal breaks.
组织好员工的用餐时间。
21、Keeps Club Millesime lounge neat at all times.
随时保持索菲特会所休息区域的整洁。
22、Handles problems and seeks assistance of Front Office Manager when necessary.
帮助员工处理问题，如需要可向前厅部经理寻求帮助。
23、Maintains all equipment in good working order and trains new employees on equipment utilization.
所有设备必须保持在良好的工作状态下，并教给员工如何正确使用。
24、Is responsible for the inventory and control of stationery and collateral for the Club Millesime.
负责控制索菲特会所所需的文具和工作所需的物品库存。
25、 Is totally familiar with all Club Millesime back-up procedures in the event that any Club Millesime equipment malfunctions.
在索菲特会所设施设备出故障时，要熟知备份的工作程序。
26、Is thoroughly familiar with all Emergency Procedures as specified by hotel.
十分熟悉酒店所有的应急工作程序。
27、Is conversant with the Club Millesime procedures, conducts training of new staff when necessary.
熟悉索菲特会所的工作程序，向新员工进行相应的培训。
28、Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.
熟悉雅高忠诚计划，和常飞卡计划以及其优惠政策。
29、 Briefs next shift Supervisor/Captain on outstanding issues requiring further attention.
向下一班的主管/领班交接未完成的事宜和需要注意的事情。
30、 Assumes other duties as assigned by the Front Office Manager.
完成前厅部经理分配的其它工作。
31、Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.
通过最恰当的途径，尽可能向客人提供最优质的服务和最新、最准确的信息。
32、Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.
为酒店保持良好的声望并帮助酒店增加收入。