· Assist guests with all inquiries, both hotel and non-hotel related
· 协助客人各种与酒店相关或无关的问询
· Conduct effective shift briefings to ensure hotel activities and operational requirements are known
· 进行有效的交接班说明工作,以明确酒店活动和运营要求
· Maintain detailed knowledge of the activities of the day and alert to any potential problems
· 详细了解当日活动情况并留意各种潜在问题
· Coordinate all maintenance and cleanness of recreational facilities and equipment
· 协调娱乐设施和设备的所有保养及清洁工作
· Coordinate all guest entertainment services, be familiar with emergency handling procedures, and be responsible for the safety of all customer services
· 协调所有对客娱乐服务,熟悉应急事故的处理程序,负责所有对客服务的安全
· Manage the sales of the department's products and services
· 对部门的产品及服务的销售工作进行管理
· Consult Log Book for information/request left by outgoing shift
· 查阅交班人员的工作日志,寻找相关信息和要求
· Maintain close contact with the suppliers of all equipment in the fitness center, and do a good job in the daily maintenance and maintenance of sports equipment
· 与健身中心所有设备的供应商保持紧密联系,做好运动器材设备的日常维护和保养
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