宾客服务中心经理/副理 Manager/ Assistant Manager - Guest Service Center

1. Managesthe Guest Service Centre according to the established concept statementproviding courteous, professional, efficient and flexible service at all times.
按照既定的理念顺畅管理宾客服务中心, 并随时提供礼貌、专业、快捷、灵活的服务。
2. Ensuresguest enquiries are handled in a courteous and efficient manner and reportsguest complaints or problems to the Front Office Manager for necessaryconsultancy and empowerment.
礼貌、有效的方式来处理客人的要求，当遇到不能立即解决的投诉或问题时，要向前厅经理进行必要的咨询。
3. Establishesa rapport with guests maintaining good guest relationship.
与客人建立并保持良好的关系。
4. Personally,and frequently verifies that guests, and members of the public utilizing the GuestServices Centre services are receiving service in line with Hyatt Internationalstandards.
经常亲自检查，以确保使用服务中心服务的客人及公共区人员得到符合国际凯悦标准的服务。
5. Ensuresall incoming calls are answered promptly, handled in a courteous and friendlymanner, and are connected correctly.
负责向所有来电者提供友善、有效的服务。
6. Reportsand co-ordinates all repairs and maintenance, to ensure proper maintenance ofthe Guest Services Centre and all equipment's.
报告并处理好所有的修理和保养工作,以确保宾客服务中心和设备的正常运营。