Front Desk Supervisor - 前台主管

1. Supervise front desk staff to ensure smooth and efficient operation during the assigned shift. 督促管理当值期间前台接待工作，确保提供优质高效的服务。
2. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. 与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。
3.Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
管理前台，用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。
4. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. 友好诚挚的问候，耐心倾听，沟通并解决所有宾客与员工的困难和问题。在团队中起到表率作用，能应酒店需求调整工作时间。