助理前厅部经理 AFOM

【岗位职责】
1, Manage the Daily Front Office Operations. E tau
厅部日常运营
2. Provide Guests' Experiences that Exceed
Guests’Expectations. 为客人带来超越期待的入住体
验
3. Management and Leadership of the Front Office
Team. 管理及领导前厅部团队
4, Involvement as a Member of the Hotel
Leadership Team. 参与酒店管理
5. Efficiency of check in/check out process. b#17^
住及离店手续的效率性。
6, Accuracy in retrieval of guest data and billing. 1H
保客人信息与账目的准确性
7. Management of the guest service experience /
personalization. 确保个性化服务以提升客人体验。
8、Management of guest complaints.处理宾客投诉。
9. Ensure wherever possible that colleagues are provided with a workplace free of discrimination,
harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。
Knowledge and Experience#DRZ
• Diploma or Degree preferably in hospitality or
related feld 酒店管理或相关专业的本科或专科学历
• Minimum three (3) years relevant experience in a similar position in a renowned international hotel
brand（s）在知名国际酒店内从事至少三年类似岗位的经
验
• PMS and Office software knowledge FAT=*
Opera酒店管理系统和各类办公软件
• Excellent oral and written skills in Mandarin and
English 优秀的中英文听说读写能力
• Involvement in reservations and understanding of
Revenue Management processes 参与预订并了解收益管理
• Familiar with Accor loyalty programs i
会员计划
• Experienced in guest experience management, understands and can use reporting RPS, etc. RE
客体验管理体系，并可熟练使用报表工具对宾客满意度
进行分析
Competencies 技能
• Strong organizational & leadership skills 1275172
织能力和领导能力
• Analytical skills a must combined with creativity
and initiative 结合了创造性和主动性的分析能力
• Excellent interpersonal & communication skills 17
秀的人际关系和沟通能力
• Highly organized, quality and results oriented
person 极具计划性，并以质量和结果为导向
• Service oriented with an eye for details AZA5
向的敏锐洞察力
• Confidently able to resolve problems and make
decisions 自信的解决问题与决策的能力
• Good presentation, influencing and training skills
优秀的表达、影响和培训能力
• Adaptable and flexible and able to embrace and
respond to change effectively 适应性强，灵活并能有效地接受和应对变化
• Effective management style, hands-on and
approachable 有效的管理风格，亲力亲为，平易近人
• Proven effective development of others, great
motivator 善于发展他人及卓越的激励能力
万豪集团同岗位工作经验优先！