宾客服务中心接待员 Guest Service Agent(储备)

· Process all incoming andoutgoing calls accurately and courteously
· 正确并礼貌地处理所有打进和打出酒店的电话。
· Records and controls accuratelywake up calls
· 准确记录并管理叫早服务。
· Pages guests in co-operationwith concerned departments
· 与相关部门合作，对客人进行呼叫。
· Records all entries on trafficsheets
· 将所有条目记录到电话单上。
· Assists guests withinternational calls and directory queries
· 协助客人处理国际长途和号码查询。
· Calls guests by name wheneverpossible
· 尽量称呼客人的姓名。
· Pages staff member whenrequested
· 如有需要，对工作人员进行呼叫。