Reception Supervisor 前台主管

Primary Responsibilities主要职责：
· To assist Management in increasing the Hotel’s profitability.
· To supervise staff within the section.
· To assist guests and ensure their stays at Sofitel Westlake Hangzhou are comfortable and an experience to remember.
· Having a positive attitude towards work, are self-disciplined and self-motivated, set a good working example for all sub-ordinates.
· Responsible for the daily organization of the section.
· Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
· 协助管理层增加饭店的收入。
· 管理本岗位的员工。
· 帮助客人，使其在杭州索菲特西湖大酒店入住期间有宾至如归之感并留下难忘的记忆。
· 要用积极的态度对待工作，要有自我约束力和主观能动性,为所有的下属树立好的工作典范。
· 负责本岗位的日常组织工作。
· 监督管理员工的日常工作并帮助本岗位员工提高工作技能。
Knowledge and Experience 知识和经验：
· College degree or above, with more than 2 years of working experience in the same position.
· Can use fluent English to work in the front office, proficient in computer operation, and have strong English listening, speaking, reading and writing skills.
· Pay attention to details, have a sense of responsibility in work, dare to take responsibility, and have strong execution ability.
· Self-motivated and good learning ability and ability to withstand pressure.
· 大专以上学历，有同岗位工作经验2年以上。
· 能用流利的英语从事前厅服，精通电脑操作，具备较强的英文听说读写能力。
· 注重细节，工作有责任心，敢于承担责任，执行力较强。
· 有上进心和良好的学习能力和抗压能力。