外籍宾客关系主任/前台接待Guest Relation Officer/Guest Service Agent（Foreign）

Job Description职位描述:
1、 Be responsible for the full process of welcoming and seeing off
VIPs, check-in care and exclusive services, and maintain the hotel's brand
image.
负责贵宾的全程迎送、入住关怀及专属服务，维护酒店品牌形象；
2、Establish guest profiles, create relevant reports, and
participate in training meetings.
建立宾客资料，制作相关报表，参与培训会议；
3、Coordinate with all operation departments to
ensure the arrangements for all VIPs before their check-in
联动各运营部门，确保所有贵宾入住前的安排；
4、Follow up on and address guest feedback in a
timely manner, record feedback information, and ensure guest satisfaction
及时跟进并解决宾客反馈，记录反馈信息，确保客人的满意度；
5、Assist in managing employees' appearance and
discipline, conduct on-the-job training, and implement safety regulations.
协助管理员工仪容纪律，开展岗位培训，落实安全规范。
Job Requirements岗位要求:
1.Hospitality/tourism degree preferred; 1+ years’guest relation experience in international hotels.
酒店管理/旅游相关专业优先，1年以上国际品牌酒店对客服务经验；
2.Fluent in English; additional language skills(Chinese) preferred.
英语流利，掌握第二外语（中文）为佳；
3.Cross-culturally adaptable, able to integrate well into team environments, strong learning ability with a strong passion for the hospitality industry, open to job rotation training.
具有跨文化适应能力，能够很好地融入团队环境，具备较强的学习能力，对酒店业充满热情，乐于接受岗位轮换培训。