Front Desk Supervisor/Captain前台主管/领班

1、Provide check-in, billing check, exchange room, extend room, early check-out, check-out, Fapiao service.
为客人办理入住、查账、换房、延房、提早退房、退房、开发票或换发票手续。
2、To change the room or exchange the foreign currency according to the police & process for the guest.
根据客人需求，按照规定为其兑换外币。
2、Make sure all cashiers transaction summaries have been completed correctly and balanced with OPERA Summary.
确保所有收银业务的汇总表正确完成，并且应和OPERA总数一致。
3、Controls and maintains arrivals and departures records and pre-registration cards for VIPs and returning guests.
掌握并保留客人的抵离店记录及重要客人和回头客的提前登记卡。
4、Attends to guest’s inquiries and requests.
倾听客人的咨询和要求，并提供相关服务。
5、To maintain good working Relationships with your colleagues, and all other departments.
与部门内部和其他部门员工保持良好的工作关系。
--Professional Technical Responsibilities
专业技术责任
1、Effective communication skills in both Chinese & English.
有效的中英文沟通能力。
2、Have good command of Word & Excel.
熟悉 Word 和 Excel 操作。
3、Master Opera system if prefered.
掌握Opera系统优先考虑