Chinese Restaurant Manager 中餐厅经理

MAJOR FUNCTION 主要功能 :
To administer the day to day operations ofthe restaurant outlet in such a manner as to maximize revenues and minimizecosts with particular attention to complete guest satisfaction, associatewelfare, and profit margins. To function as the Business Manager and aMarketing Specialist for the Outlet, to ensure that the outlet operatessuccessfully, in accordance with the standard of the hotel and are individuallyprofitable.
管理餐厅部门的日常运作，秉持收益最大化，支出最小化的工作态度。满足顾客的需求，处理员工福利事宜，和完成利润指标。作为餐厅的营业经理和市场专员，依照酒店标准确保餐厅成功运作并独立盈利
MAJOR RESPONSIBILIES 責任概要 :
1.Bedirectly responsible for the restaurant area, ensuring asmooth running, profitable operation within the framework of the hotel.
处理就餐区域内的工作。在宾馆的规范制度下，确保餐厅运作正常，并获得利润。
2.Beresponsible to maintain the overall welfare of ourassociates by providing them with the training and resources to take care ofour guests.
确保员工的各种福利，提供员工职业培训和各种资源，以实现更好的服务。
3.Toachieve departmental budget goals by maintaining profitsthrough increased sales revenue and the efficient cost expenditure.
实现部门的预算指标。通过激增销售，合理支出，来获得利润。
4.Be responsible for themonthly department Profit & Loss Statement.
负责部门的月度赢亏报表。
5.To assist the director of food and beverage management, supervision ofthe restaurant, bar, work department, the daily work of the kitchen, to ensurethe quality of the work of the high quality standards.
协助餐饮总监管理、督导餐厅、酒吧、管事部、厨房的日常工作，保证各点高质量的工作水准。
SPECIFIC DUTIES 工作任務 :
OPERATIONS
1.Preparation of the yearlydepartment budget by using history & forecasting techniques to develop anaggressive budget that reflects the achievable capabilities.
利用以往的经验和对未来的预测，准备部门的年预算报告，并发展一个具有可实现性的预算目标。
2.Accurately forecastbusiness demands to ensure efficient staffing & food production.
准确的预测未来的商业需求，保证充足的人员配备和食品。
3.To ensure the efficientscheduling of supervisors & associates.
合理安排员工的工作时间表。
4.To ensure the awareness& enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s.
熟知并执行所有万豪标准操作程序和当地酒店标准操作程序。
5.Enforce operationalStandards that are periodically reviewed & updated.
执行公司的规章制度，并定期回顾和加以革新
6.Be responsible formaintaining outlet safety and sanitation standards at all times.
保证部门的安全性，保持卫生设施的标准。
7.Enforce Marriott’s GFSchecklist by having all outlets inspected on a monthly basis.
执行万豪酒店的GFS点卫生标准，每月对所有的部门进行卫生检查。
8.Be responsible for assetmanagement of all outlet property & facilities.
负责所有部门的物品和设施的财产管理。
9.Conduct a preventativemaintenance inspection on a weekly basis.
每月对所有部门进行卫生清洁维护的检查。
10.Enforce Marriott’sPrinciples of Hospitality at all times.
遵守万豪宾馆的员工行为准则。
11.Responsiblefor the wide collection of guest comments and suggestions, reasonable handlingguest complaints, and the organization of the adjustment of the managementsystem, work procedures and to be implemented.
负责广泛征集客人意见和建议，合理处理宾客投诉，并组织调整管理制度、工作程序并予以落实。
12.Above all, to lead byexample through a “hands on” approach to motivate our associates to excel.
综上所述，须以身作则，树立榜样，通过亲力亲为来激励其他员工的发展动力。
HUMAN RESOURCES
1.Todevelop and implement management training plans forsubordinate managers and supervisors on a quarterly basis in conjunction withHRD. Also initiates development plans for hourly associates and follows up ontheir progression.
以每季度为基准，与人事部门主管联系，开展和实施部门经理和管理人员的管理培训计划。
2.Toimplement a departmental daily “15 Minute” training program.
每日进行15分钟的职业培训课程。
3.Be responsible for theexecution of all associate performance reviews in a professional and timelymanner.
从专业的角度，及时的完成员工的工作表现评定工作。
4.Be responsible for allaspects of associate management including hiring, discipline in conjunctionwith Department Head.
与部门经理共同负责员工的管理工作，包括：招聘，纪律处分等事项。
5.Toconduct an effective monthly associate meeting with minutesand forward to department admin and HR forrecord.
有效地组织员工进行月度部门会议，并将会议纪要转发部门行政及人力资源部存档。
6.To supervise the completion& critique of the wage progress report on a weekly basis.
每周完成工资进度报告的评估。
7.Topractice “Open Door” policy to all associates.
实行“门户开放”政策。
8.To assist in the development and supervision of the implementation ofthe training plan.
协助制定并监督实施各项培训计划。
ADMINISTRATIVE
1.Be responsible for all accounting and billing procedures in theoutlets.
负责部门的财务和支出费用。
2.Be responsible for the accurate supervision of the associate timecontrol and payroll systems by working with Accounting and HR.
与财务和人力资源部协作，共同负责员工的工作时间和工资系统的管理。
3.Periodically plan outside associate activity to promote teamwork.
安排员工的外部活动事项，促进团队合作。
4.Promote positive inter-departmental relations through candidcommunication and cooperation.
各部门之间彼此坦诚沟通和合作，构建良好的部门关系。
5.Respond to guest inquiries or concerns within 24 hours in what isdeemed the appropriate manner.
24小时内答复和解决顾客的问题和忧虑，此时断为最佳的处理时机。
6.Perform any reasonable request made of management which is not lifethreatening or against the law.
在不涉及生命威胁，不违反法律的情况下，可以相应的执行能改善管理的合理要求。
7.Responsible for restaurant, bar, work, the coordination between thekitchen and other related departments of communication and cooperation, inparticular, to coordinate the relationship between the front desk and kitchensupply, improve work efficiency, reduce unnecessary errors.
负责餐厅、酒吧、管事部、各厨房之间的协调工作及与其他相关部门的沟通合作，尤其是协调好前台服务和厨房供应的关系，提高工作效率，减少不必要的差错。
MARKETING
1.Be aware of all Marriott Guest Incentiveprograms and the correct accounting procedures pertaining to them.
知道所有万豪客户激励项目并了解相关的顾客结帐方式。
2.Develop & execute plans and actions forthe marketing of the outlet. Works with the Director of Restaurants strategizenew initiatives.
开展和完成该部门作出的市场计划。
3.Be aware of competitors inthe market & complete a competition analysis on a quarterly basis.
了解市场中的竞争对手，并完成每季度的竞争对手分析数据
FINANCIAL
1.Maximises employeeproductivity through the use of multi-skilling, multi-tasking and flexible schedulingto meet the financial goals of the business as well as the expectations of theguests.
将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。
2.Focuses attention onimproving productivity levels and the need to prudently manage utility/payrollcosts within acceptable guidelines ensuring optimum deployment and energyefficiency of all equipment.
关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
3.Ensures that the outlet isoperated in line with maximising profit while delivering on the brandpromise.
确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
4.Achieves the monthly andannual personal target and the outlet’s revenue.
达到月度和年度个人目标和餐厅营业收入。
5.Assists in the preparationof the Annual Business Plan for Food and Beverage.
协助餐饮部年度经营计划的准备工作。
6.Assists in the monthlyre-forecasting, involves the respective Department Heads as appropriate.
协助进行月度的再度预测，适当的时候让各个部门经理参与其中。
7.Ensures that all hotel,company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely andaccurate reporting of financial information
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
8.Assists in the inventorymanagement and ongoing maintenance of hotel operating equipment andother assets.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
9.Manages costs proactivelybased on key performance indicators, works with the respective Department Heads as appropriate.
以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。
4.Ensures new technology andequipment are embraced, improving productivity whilst taking work out of thesystem.
确保使用新技术和设备，简化工作系统提高工作效率。