值班经理(J11538)

工作职责：
1.Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non－inventory groups. Monitors special reservation requests handling and oversees rate changes on in－house guests.
关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。
2.Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。
3.Manages front office team member, resolves guest concerns, and implements resolutions by using discretion and judgment.
对前台进行日常管理，用敏锐的判断力和决断力解决客户的问题。
4.Leads and motivates team members by leading by example and employing competent and consistent management practices.
通过训练及一致的管理，领导和激励团队员工。
5.Takes responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.
在前厅经理/前厅副经理不在的情况下，作为值班经理负起责任。
任职资格：
1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
2.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系，能快速有效的应对各种问题。
3.Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。