嘉宾轩副理Assistant Manager - Regency Club

§ Assists with thedevelopment, maintenance and up date of detailed Department Operations Manualthat reflects Policies & Procedures, work processes and standards of performancewithin the Division.Ensures annual review to accurately reflect any changes.
协助更新部门营运守则的一些细节:规章制度,工作程序和服务标准.确保每次的记录都能准确的反映出任何变化更新.
§ Assists with thepreparation of the annual Rooms Business Plan ensuring Divisional Objectivesfully address business objectives of the Hotel and needs of employees.
协助制定房务部每年的商业计划,以确保部门目标和人员需求都能准确的记录在酒店的商业目标上.
§ Assists with thepreparation and regular update of the Rooms Departmental Budget in closecooperation with the Director of Rooms, ensuring targets are met and costs areeffectively controlled.
同房务总监合作,协助制定房务步预算,以确保能同目标吻合,并有效的控制成本.
§ Ensures the RegencyClub operates successfully and maximises profitability in accordance with thestandard of the Hotel.
确保嘉宾轩的正常运行,并根据标准最大化酒店利益.
§ Ensures that all roomsand suites are pre-blocked accordingly to arrival time and Housekeeping isinformed.
确保所有的房间和套房都根据客人到达时间和客房通知事先封起来.
§ Works closely withF&B to ensure the smooth running of the Regency Club Lounge operationsaccording to the Hyatt Regency brand standards
同餐饮部紧密合作,并根据凯悦品牌标准确保嘉宾轩走廊的正常运行.
§ Ensures Regency Clubemployees operate with suitable sales attitude, and that all employees areaware of the Hotel’s facilities, services and focal selling points toprofessional present to guest at every appropriate opportunity.
确保嘉宾轩员工都有很好的销售意识,并熟知酒店的设施,服务和卖点,并在合适的机会以专业的态度展现给任何一个潜在的客人.
§ Ensures all RegencyClub employees are aware of all room sales revenue targets and that they arekept up-to-date informed of performance results.
确保嘉宾轩的所有员工清楚所有房间的价钱,并清楚每日的房间销售情况.
§ Adheres to companyCredit policies to ensure all due revenue expected are received.
遵守酒店的诚信原则,并确保正确上交每日收入.
§ Ensures servicesprovided by the department are always available and are always carried out todefine Standard with the utmost efficiency, consistency and courtesy asdetailed in the Department Operations Manual.
确保嘉宾轩的有效运行,并根据有关理念表现出始终如一的礼貌,专业,有效和灵活的服务态度.
§ Reports and follows upall repair and maintenance requirements to ensure a high Standard of repair,reporting to Director of Rooms any unattended requests.
上报并记录所有维修和保养工作,以确保高标准的维修效率,对任何无人上报的维修项目,上报给房务总监.
§ Ensures that RegencyClub plays a supportive role to Front Office’s operations as and when needed
在前厅运行及需要时,确保嘉宾轩做好支持后盾.
§ Pro-active in seekingguest contact and maintaining excellent public relations.
积极与客人联系,并维持与客人的良好关系
§ Establishes rapportwith guests maintaining good customer relationship at all time, handling allguest complaints, requests and enquiries on hotel services
建立客户资料,并始终如一的与客人保持良好关系,根据酒店服务准则,处理客人的所有投诉,要求和问题.
§ Personally andfrequently verifies that guests check-in/ out are receiving the best possibleservice in line with Hyatt International Standards.
经常去检查客人在入住和离店时都是否得到与凯悦国际标准所一致的最好的服务
§ Ensures that all VIP/Long Stay Guests are met on arrival and departure
确保在所有重要人物/常住店客人入住和离店时都能在场.
§ Maintains high profilein the operation with guests during peak hours
在高峰期时一样保持谨慎态度.
§ Ensures thoroughproduct knowledge of all outlets and departments by all Regency Club staff
确保所有嘉宾轩员工了解部门的产品知识..