前台接待

Greets all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity 
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
Registers and rooms allarrivals according to established procedures
按照既定工作程序为所有来客登记并安排房间。
Maintains intimate knowledge ofdepartmental standards and procedures
熟知部门标准工作程序。
Performs check in, check outand room change procedures and ensures all data are entered completely into thehotel systems in accordance with reservation
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Maintains cashier float andensures accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
Cashes hotel guest’s personaland travelers checks and assists with currency exchange
为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
Keeps abreast of allmodifications to accounting policies and procedures
随时留意会计政策和工作程序的变化 。
Responsible and attends toguest’s request of using the service of safety box at all times
随时负责回应客人关于使用保险箱服务的要求。
Knowledgeable of all specialpromotion procedures, for programs such as; Seasonal Packages, Frequent FlyersPrograms, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
Attends to guest’s complaints,inquiries and requests, referees problems to supervisor/Assistant Manager ifhe/she unable to assist
处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。
Does everything possible toensure that the guests depart the hotel with a positive impression of hotelservice
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
Performs the audit balances andprepares all works for audit in an orderly fashion
执行审计结余，并为审计工作进行各项有序的准备。
When on night shift, checksnight report, prepare the morning report and prepare all necessary forms forthe guest arrival
在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。
Maintains comprehensive knowledgeof standard reservation procedures including correct forms to use, how to readtelex, e-mail, messages, and how to interpret availability sources within thereservation systems
全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
Maintains exemplary deportmentstandards of behavior and appearance and attitude as expected in a IHG Brand
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
Takes personal interest andpride to ensure that the front desk work area is kept clean and in an orderlystate al all times
随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。
Endeavors to maintain the highstandards of the hotel with particular regard to the importance of IHG LoyaltyProgram member and other VIP’s and with reference to hotel and to be a healthor safety hazard
力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。
 
RequiredSkills –
Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Able to read and write English
能够读写英语
Proficient in the use ofMicrosoft Office and Front Office System
熟练使用微软办公软件和前台系统
Qualifications –
学历
High School or VocationalCertificate in Hotel Administration, Hotel Management or equivalent
具有高中学历或酒店行政管理，酒店管理或相关的职业证书。
Experience –
经验
1 year experience in guest /customer service, or an equivalent combination of education andexperience. 
拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。