Bellman 礼宾员

工作描述Job Description
1.行李员每日上岗前要参加由礼宾部经理和主管主持的简报会。
Attend daily briefings conducted by the duty chief/Chief Concierge at the beginning of each shift.
2.问候所有抵店和离店的客人并保持微笑和目光接触。
Greet all arriving and departing guests with a smile and eye-contact.
3.为抵店和离店的客人/团体收送行李。
Deliver and collect baggage for arriving and departing guests and groups.
4.知会礼宾部经理和领班客人需求和喜好确保提供精确和个性化的服务。
Inform all Guest Needs and Preferences to your shift leader and/or Chief Concierge to ensure deliver accurate and personalize service.
任职资格 Qualification
1.酒店管理等相关专业。
Graduation from Hotel Management related professional.
2.了解城市周边地区各类相关信息。
Good knowledge of city and surrounding area.
3.具有对饭店行业以及前厅部基本知识的了解。
Basic knowledge of hotel & front office.
4.良好的英语能力以及沟通技巧。
Good English language skill and communication skill.