Communication Supervisor 总机主管

Job Title:Communication Supervisor
职位：总机主管
Department: Front Office
部门：前厅部
Reports to: Communication Manager
汇报对象：总机经理
Position level: Supervisor
职位级别：主管
Position Overview
职位概况
Supervise Communications Agents on performance standards and telephone manners. Proactive in identifying opportunities to blow away our guests
领导总机接线员按照标准和电话礼仪的要求完成工作。积极主动地把握机会为客人制造意外惊喜
The Role
岗位职责
Supervise all Communications agents answer the phone according to the brand standard.
根据品牌标准指导所有总机接线员应答客人的来电
Check and update all Resort information in Communications.
每日检查并更新总机的相关信息
Daily meeting and testing of product knowledge to ensure all Communications agents are knowledgeable on Resort facilities and promotions.
每日例行检查所有接线员的酒店产品知识的掌握程度，并确保所有人了解酒店的设施和产品促销活动
Daily check wakeup call request and ensure all requests are fulfilled.
每天查看叫醒服务的需求并确保所有的客人需求安排就位
Be fully aware of the functioning procedure of all switchboard equipment.
完全掌握接线设备的运行程序和状态
Be knowledgeable of In-Room Dining menu, proficiently take orders and make recommendations.
熟悉客房送餐的菜单，能够熟练地为客人点单并推荐菜品
Handle the guests feedback and ask for help from senior managers if needed.
处理客人的反馈意见，如若需要则要向上级需求帮助
Talent Profile
学历要求
College and above大专或以上学历
Work Experience
工作经验
Approximately 2-3 years’ experience as Supervisor / Line Colleague
要求约2-3年的相关主管或从业的工作经验
Skills Set
技能要求
Good presentation and communication skills.
良好的展示及沟通技巧
Good organization skills.
良好的组织技巧
English Fluent in both writing and speaking.
流利的英语说、写能力
Familiar with Microsoft Office: Word, Excel, PowerPoint.
熟悉微软办公自动化软件，Word, Excel, PowerPoint
High energy level with presentation skills.
具备优秀展示技巧
Basic Resort knowledge.
掌握基本酒店产品知识
Basic Training Skills.