Capella Culturist 嘉佩乐文旅官

Position Overview
The Culturist is the ambassador of the hotel and is responsible for crafting memorable guest experience from pre-arrival to post-departure moments. The individual is also the expert in local culture and heritage, provides flawless and luxury personalized service to all guests. The Culturist is also responsible for the upkeep of the Capella Living Room. The Culturist will report directly to the Culturist Manager.
The Role
Be the champion of the hotel’s offerings and local city’s culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions.
Sending pre-arrival email to all guests to extend a very warm welcome to learn guest preferences e.g. purpose of visit, guest preferences and special request, as well as to offer assistance for transportation in order to fulfill guest wishes and to create the best memorable experience for our guests.
Check the daily arrival list for all guests with special requests and or preference
Arrange set up for special occasion or special request. Recognize all returning and VIP guests, and extend a warm welcome.
Meet guests when they arrive, perform personal check in at the Living Room and accompany all guests to their rooms.
Perform private check out, to prepare bills and ensure all details are accurate before present to the guest and process billing payment procedure upon departure.
Handle guest complaints and follow up. Also ensure that all guest complaints are logged into the appropriate system accordingly
Talent Profile
Diploma of college or university preferably in Hotel/Hospitality Management
2 years’ experience in a similar role in luxury hotels/resorts
Concierge experience is an advantage
Excellent interpersonal skills with personable character, good at cultivating strong guest relations
Very good command in spoken and written English
Knowledge in Property Management System (e.g. OPERA)
Competent computing skills