Lemon 1900 Restaurant Captain 柠檬1900餐厅领班

Primary Responsibilities主要职责
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
· Assist with menu and wine list creation.
· In the absence of a Manager and Supervisor, conducts shift briefings to ensure hotel activities and operational requirements are known.
· Take action to address these needs in order to exceed their expectations.
· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
· Maintain current Hotel information to be able to provide information to guests.
· 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。
· 协助开发新菜单和酒水单。
· 当经理和主管不在场时，负责人才的监督和管理指导，确保部门的正常运行。
· 努力去预知客人需求以便满足并超出他们的需求。
· 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
· 了解最新的酒店知识以提供给客人最新信息。
Knowledge and Experience知识和经验
· Good oral and written communication skills
· Experienced in all aspects of restaurants service
· Hotel Restaurant Management graduate
· Minimum 1 - 2 years Hotel experience with at least 1 year in a International operation environment
· 良好的口头及书面沟通能力
· 丰富的餐饮服务经验
· 酒店管理专业毕业
· 至少1-2年酒店工作经验，至少一年国际品牌酒店工作经