Reservation Supervisor 预定主管

Under the leadership of the head of the guest service center, it is specific to the service of the telephone switchboard.
在宾客服务中心主管的领导下，具体从事电话总机的服务工作。
- According to working procedures and standards, help guests dial outside lines, extension phones and long-distance calls, and be responsible for the transfer between extension stations.
按照工作程序和标准帮助客人拨打外线、分机及长途电话并负责分机间的转接；应答有关总机涉及范围内的询问。
- To count and record the guest's telephone charges.
统计和记录客人的电话费用。
- Clearly memorizing the extension number of the hotel and the telephone number outside the hotel in order to connect and inquire.
清楚记忆酒店各分机号码及酒店外常用电话号码以便接转及查询。
- Handle the outside phone, transfer them to the required extension, and when no one is answering the phone, be sure to ask the guest if they need to leave a message.
处理外线电话，将它们转到所需分机，当没有人接听电话时，一定要主动询问客人是否需要留言。
- Carefully transfer to the "VIP" guest's phone.
慎重转接“VIP”客人的电话。
- Provide wake-up service and set up "do not disturb" for the guests.
为客人提供叫醒服务和设置“请勿打扰”。
- Handle guest message and emergency alarm according to working procedure and standard.
按照工作程序和标准处理客人留言及紧急报警。
- Help the guests to inquire about the world time.
帮助客人查询世界时间。
- Keep the cleaning in the switchboard.
保持总机室内的清洁。
- At the end of the shift, do a good job with the next class.
当班结束时，做好与下一班的交接工作。
- Is responsible for providing services such as telephone inquiries, messages and wake-up calls.
负责提供电话问讯、留言和叫醒等服务。
- In case of emergency, it is responsible for notifying the relevant departments and reporting the supervisor.
遇紧急情况，负责通知有关部门，并报告主管。
- Is responsible for the daily maintenance and maintenance of the communication equipment used.
负责所使用的通讯设备的日常维护和保养工作。
- Be responsible for the record of duty, and transfer the class according to the regulations.
负责做好值班记录，并按规定交接班。