Floor Manager 楼层经理

Primary Responsibilities主要职责
Provide a professional, advisory and support service to the Executive Housekeeper to assist in meeting the strategic goals of the establishment.Monitor and review Quality Standards for the Department.Participate in the preparation of the Strategic Business and Operating Plans.Prepare monthly outlook/forecast reports.Attend meetings as required.Perform any duties assigned by the Management deemed necessary.
向行政管家提供专业咨询和相关帮助，以及协助完成其战略目标。监测和审查部门的质量标准。参加并准备关于商务战略和运营的计划。准备月度计划和预期报表。根据需要参加会议。执行任何管理层委托的工作。
Knowledge and Experience知识和经验
Technical skills for Housekeeping/Laundry.Supervisory and leadership skills – collaborative, enabling, andentrepreneurial.Interpersonal skills well developed with guests, talents, management.Use/knowledge of PMS, Opera, FOLS. Able to solve problem/make decision within scope.Attention to detail especially cleanliness, room presentation.Able to work independently, reliable, self-directed.
对客房服务和洗衣部门专业的管理技能。监督和领导技能——合作、支持和创造。与客人、人才、管理层有良好的人际关系。使用/了解PMS， Opera，FOLS。能够在一定范围内解决问题和做决定。注意卫生细节，房间整体形象。能够独立工作，可靠，自主的。