Concierge Supervisor礼宾主管

Primary Responsibilities主要职责
·Assist Chief Concierge to supervision all operational tasks as well as their respective delegation and follow-up.
·Honesty is a work basis, ensure implement on work with honesty all times.
·Lead to ensure LQA standards are implemented and delivered to every guest.
·Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
·Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.
·Ensures the cleanliness of the Concierge counter, equipment and storage room, and responsible for the maintenance of all Concierge equipment.
·Verifies that all information requested by the local police authorities and all Concierge Policies and Procedures are adhered are adhered accurately.
·Sharing daily pre-shift briefing to talents on transport requirement, arrival and departure of VIP guests, functions/ events and special attention that is needed.
·协助首席礼宾司管理礼宾部所有运营任务以及与之相关的委派与跟进。
·以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
·遵守和执行LQA。
·礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
·熟悉和掌握酒店内所有对客服务项目和活动信息，并确保所有礼宾部的同事都能提供这样的信息。
·保持礼宾台、礼宾设备和储藏间的卫生，对所有礼宾部运营设备的维护保养负责。
·严格遵守并实行由当地执法部门所要求和礼宾部的各项政策与程序。
·在每天上班前，与人才分享：当天交通工具的需求，VIP客人的到达和离开，会议/宴会和一些需要特别注意的地方。
Knowledge and Experience知识和经验
·Diploma or Degree preferably in hospitality or related field
·Minimum one (1) years relevant experience in a similar position in a renown international hotel brand
·Good oral and written skills in Mandarin and English
·Familiar with LCAH processes or other loyalty program
·酒店管理或相关专业的本科或专科学历
·在知名国际酒店内从事至少一年类似岗位的经验
·优秀的中英文听说读写能力
·熟悉雅高乐雅会或其他忠诚会员计划