楼层主管 Floor Supervisor

1.Ensure room attendant complete daily regular cleaning task and schedule cleaing task for assigned area accordingly and comply to cleaning and service standard.
确保所辖区域服务员按要求完成每个班次所分配区域的日常清洁及计划清洁项目，达到各项清洁及服务标准 。
2.Ensure all amenity are replenished accordingly, all equipment and facility are working properly
确保所有物品补充，所有设施设备工作正常，达到品牌标准。
3.Knowledgeable for hotel product to provide accurate and efficient service，solve guest request.
掌握酒店产品知识，提供准确，高效的对客服务，解决客人需求。
4.Fill in all kind of working form properly and faithfully,check and eusure room attendant fill in properly.
如实填写各种工作报表，检查确保员工正确填写。
5.Well communicate with other department supervisor to ensure smooth operation of assigned floor.
保持与各部门主管的沟通，确保所辖楼层运作顺利。
6.Coaching and improving room attendant performance, solving associate problem.
指导并改进员工工作表现， 解决员工问题。
7.Control all amenity consumption, ensure safety stock for floor operation.
控制所有物品消耗，确保安全库存。
8.Attend all meeting and training organized by hotel and department.
参与酒店及部门组织的各项会议及培训。
9.Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
10.Ensure guest privacy is respected when DND status is displayed.
确保在“请勿打扰”状态下客人的隐私被维护。
11.Ensure compliance of Lost & Found procedures.
确保依照失物招领程序办事。
12.Familiar with hotel security, first aid, fire and emergency procedures, and be able to use the equipment appropriately.
熟悉酒店安全，急救，消防和紧急情况的处理程序，并能正确的使用相关的设备。
13.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。