宾客关系经理(外籍) Guest Relation Manager-Foreign

· Open Salary
薪资面议
· Ensures personalized
service is offered to guests during their stay
确保客人在入住期间提供个性化服务
· Acts as the reference
team member for guests during their stay and ensures that all requests from
guests are made possible or are followed up
在客人入住期间作为客人的优先考虑成员，确保所有客人的要求都能得到满足或得到跟进
· Maintains a high level
of communication and feedback within the department
在部门内部保持高度的沟通和反馈
· Identifies and
anticipate guest needs
识别并预测客人的需求
· Assists with luggage
delivery and collection
协助行李的运送和收取
· Warm up rooms according
to Raffles housekeeping standards checking that all room equipment are
functioning
根据莱佛士的清洁标准检查所有房间设备是否正常运行
· Reports guest
complaints, requests and inquiries to the Manager who in charge of Front Office or DOR
向前厅部负责人/房务部总监报告客人的投诉、请求和询问
· Assists and coordinates
all in-room/suite guest needs and requirements
协助和协调所有客房/套房客人的需求和要求
· Builds a rapport with
all allocated guests and maintains interactions in order to facilitate guest
recognition and obtain information regarding their preferences for guest
history
与所有被分配的客人建立融洽的关系，并保持互动，以促进客人的认可和获取他们对客人历史的偏好信息
Requirement 职位要求
· At least 2 years luxury hotel Guest Relations related working experience.
至少2年奢华酒店宾客关系相关工作经验。
· Expert, fluent English and spoken Mandarin.
外籍人士，精通英语，中文口语流利。