前台主管 Team Leader, Front Desk

Job Summary
职位简述
To ensure the daily reception desk operation is prepared and assisted in order to ensure no guest’s demand gets delay due to foreseen
requirements. Through preparation and control of collected guest information, ensures that guest arrivals and departures are as efficient and
courteous as possible. The team leader is also the main communication with housekeeping and the call center when requests are carried out.
确保每日前台运作准备充分和得到应有的协助，以确保及时满足客人可预期的需求。通过准备和收集到的客人信息，前台主管要确
保客人的到店和离店都高效顺畅。在于客房部和总机的沟通中，前台主管也扮演着重要角色。
Key Duties and Responsibilities
主要义务和职责
Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by
the RAM/FOM.
根据服务标准的政策和程序，遵守所有的旅游规则和规定，并跟进 RAM/FOM 在例会上交代的事项。
Attend to duty timely and wearing the correct uniform, name badge and well groomed.
准时上班，穿着正确的制服，佩戴名牌，精心打扮。
Attend to duty timely and efficient manner as per resort standards.
按照度假村标准，按时、高效地履行职责。
Skills, Experience & Educational Requirements
技能、经验和教育要求
▪ Communication – Understand basic English and Speak Fluent Mandarin
▪ 沟通-了解基本的英文和讲流利的普通话
▪ Previous experience would be advantageous
▪ 有相关工作经验者优先
▪ Strong interpersonal skills
▪ 有较强的人际交往能力