夜班经理 Assistant Manager, Resort

Job Summary
职位简述
To co-ordinate and oversee all resort operations in the absence of the Resort Managment or designate during nights. To ensure the
safety and security of guests.
在度假村管理层不当值的情况下，夜班经理协调和监督所有的度假村的夜间运营工作，确保客人的安全。
Key Duties and Responsibilities
主要义务和职责
 Attending Night shift meeting.
 参加夜班交班会议。
 Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and
 Beverage Outlets, Public Areas, Car Parking.
 在上班期间对大堂和后台区域进行检查，包括前厅、客房、大堂、餐厅、公共区域、停车场等。
 Work closely with security to maintain safety in the Hotel.
 与安全部门紧密合作，确保酒店的安全。
 Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
 确保所有团队成员都知道所有的收入目标，并保持对业绩结果的了解。
 Review VIP arrival& special events.
 检查贵宾的到达和特别会议。
 Prepare the DOR (Daily Operations Report) and send it to the superiors, review all complaints and ensure the closure of all
pending complaints.
 准备好(每日运营报告)并将其发送给上级，查看所有投诉，确保所有未决投诉的跟进。
 Ensure all non-guaranteed reservations are released at the appointed time.
 确保所有非担保预订在指定时间内释放。
 Adhere to the resort selling strategy by ensuring the use of correct rates.
 确保所有的预订都是通过专业的方式来处理，确保客人会带来更多预订。
 Ensure guests are communicated and assisted in an efficient, warm and professional manner by all team members.
 确保团队成员以以高效、热情、专业的态度与客人沟通和协助。  Oversee Night operations ensuring resort standards are adhered to and maintained by all team members.
 监督夜间运作，确保所有团队成员遵守和维护度假村标准。
 Overlook the entire Hotel operating during the night shift operation.
 夜班期间要检查所以运营部门的工作。
 Be aware of all emergency procedures during night shift operation.
 在夜间值班时注意所有的紧急程序
 Ensure a consistently high standard of presentation is maintained for both the department and the team members.
 积极评价客人的意见和反馈，与团队成员沟通，并实施措施以提高客人的满意度。
 Have full knowledge of all products and services provided by the resort and in the local area.
 充分了解度假村和当地地区提供的所有产品和服务。
 Implement a full training plan within the reception to develop all personnel to their full potential during Night shift.
 在前台执行一个完整的培训计划，在夜间班期间培养所有的员工充分发挥他们的潜能。
 Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up
and monitored.
 检查、维护和执行系统和程序。
 Ensure Night shift handover is conducted in a professional and constructive manner.
 确保夜班交接班以专业和建设性的方式进行。
 Regularly spot check duty shift checklists to ensure tasks are completed.
 定期检查值班检查表，确保任务完成。
 Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.