宾客体验经理 Guest Experience Manager

Duties & Responsibilities：
职责义务
Ensure that colleagues have the competence, confidence and support to focus on making each guest interaction a pleasurable experience for both parties.
确保团队成员能力出众、自信乐观、善于协作，全力为宾客创造美妙体验，双方互动愉快通畅。
Review the VIP and expected arrival lists for daily Executive Morning Meeting.
检查每日的重要客人名单。
Assist the City Insider Supervisor when the City insider counter is busy and ensure all guest requests are met with satisfaction.
当礼宾台忙碌时协助礼宾主管，确保所有客人要求得到满意的回复。
Carries out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。
Ensure that all Core Team members receive a daily briefing on the preferences of all arriving guests.
确保会议上所有核心团队成员都能够获得关于所有入住宾客动态的每日简报。
Spend time each day communicating with guests and soliciting direct feedback to be shared at the daily hotel Service Delivery meeting.
每天都抽出一定时间与宾客进行沟通交流，了解宾客的亲身感受，并在每日酒店服务情况会议上将反馈结果分享给与会众人。
Work closely with the Executive Housekeeper to ensure that room amenities and VIP letters send to every VIP guests
在工作上与客房部经理保持紧密配合，确保房间备品和欢迎信送达给每位重要客人。
Ensure that guest statistics and preferences are accurately maintained in Cambridge and that guest preferences are always acted upon.
确保Cambridge中留存的宾客统计信息和宾客偏好内容准确，确保宾客的偏好获得充分重视和体现。
Create and implement a process of welcome which is completely seamless. That is from the air bridge to the room in the care of one Host.
制定并执行一套无缝迎接服务。 即：从宾客下飞机至到达宾馆客房的全程，都令宾客体验到东道主无微不至的关怀.
Qualification：
任职资格：
3 years as a Guest Relations Manager in luxury hotels in various countries.
3年以上国际品牌酒店前厅部工作经验并有宾客关系经理工作经验。
Good written and oral English proficiency, possess good interpersonal and guest contact skills, able to lead by example with leadership and motivating abilities, able to communicate well with all levels.
良好的英语写作与口语能力及人际关系和与客人的沟通能力，及优秀的领导力。