岗位职责:
1. Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2. Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任,并践行《服务补救》中的E-LEAP服务文化原则
3. Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准,向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5. Contributes and works as a team, Maintains a professional and friendly attitude
具有奉献精神及团队合作精神,保持专业级友好的态度。
6. Data Base Management, for example, human resources department daily master list update
基础数据库的管理,例如人力资源部每日人员清单更新
7. Recruitment website maintenance, the Veryeast, Mendun, Dayi etc.
招聘网站维护,zui佳东方、门墩、大易等
8. Develop recruitment channels, participate in job fairs, and achieve recruitment targets
开拓招聘渠道,参加招聘会,完成招聘目标
9. Develop and maintain intermediary and school-enterprise cooperation resources
开发及维护中介及校企合作资源
10. Trainee management fee payment
实习生管理费用支付
11. Trainee management
实习生管理
12. Manage recruitment standard responses to correspondence
统一标准关于招聘信函的答复
13. Upon receiving approval, puts up internal recruitment notice on the staff notice board of the hotel as well as DM Group.
根据收到的批准文件,更新酒店内部招聘信息及集团内部招聘网站。
14. Familiar with Job Description for each position
熟悉各职位的职位描述。
15. Receives and reviews all applications.
接收及查看应聘者的申请。
16. Shortlists candidates based on position specification.
根据职位说明,整理候选人名单。
17. Takes initial interviews and recommends potential candidates to HRM/HRD.
进行面试,向人力资源经理/总监推荐有潜力的候选人。
18. Conducts reference check on the selected candidates.
对选定的候选人进行背景调查。
19. Make candidate offer and send offer
制作及发送岗位聘用通知书
20. Internal transfer management
集团内部调转事务管理
21. Prepare the monthly HR recruitment report to HRM/HRD:
向人力资源经理/总监提交每月人力资源招聘报告,如招聘源分析报告、离职率分析报告等
22. Contacts and negotiates with schools, local labor agents to recruit trainees and casual labor.
与学校及劳动中介联系,招聘实习生和临时工。
23. Counsels employees on job related issues and where necessary items of personal nature.
必要时对与工作有关的事宜向员工提出建议。
24. Handles employee grievance to monitor effective employee relations.
处理员工投诉以有效地监督员工关系
25. Keeps updated with terminators status.
了解更新人员流失情况
26. Conducts exit interview with staff.
对离职的员工进行离职面谈
27. Assistant on heart of the house area inspection to ensure appropriate hotel standard and requirement is met
协助酒店后台区域的检查,确保酒店标准和要求得以执行
28. Actively participates in the organization of all staff activities
积极参与组织各项员工活动
29. Completes and accomplishes other tasks and projects assigned by Director of Human Resources.
完成人力资源总监分配的其他工作。
30. Ensures a clean, professional appearance according to hotel grooming standards
根据酒店仪容仪表标准,保持干净专业的仪容仪表。
31. Ensure all staff have training, good skills and briefed on the hotel rules and regulations
确保所有员工得到培训,拥有好的技能并向员工传达酒店的规章制度。
32. Update & sharing the newest policy or information related human resources or Labour policy.
及时与员工分享人力资源或劳动政策相关的更新政策、信息。
33. Procedures for Foreign Employees' Onboarding
外国员工入职相关手续
34. Responsible for hotel recruitment and salary negotiation
负责酒店招聘及谈薪工作
35. Recruitment of disabled employee
残疾员工招聘
36. Weekly and monthly HR report which includes recruitment and dormitory etc.
出台周度及月度相关报表,例如招聘、宿舍报表等。
37. Task force C&B confirm
短期支援考勤及福利确认
38. Employees’ files
员工档案提档、调档等管理
39. Check details on Personnel Action Form (PAF) raised by department heads against manning guide before submitting for HRM/HRD’review.
在递交人力资源经理/总监审阅前, 审核部门经理批准的人事变动表。
40. Update and post internal movement announcement & Benefits updated, position vacancy on associate notice board.
在员工橱窗更新、发布内部变动通知及福利信息、空缺岗位通知。
41. Assist HRM/HRD in managing staff quarters, canteen and changing rooms
协助人力资源经理/总监管理员工宿舍、员工餐厅及员工更衣室
42. Assistant on heart of the house area inspection to ensure appropriate hotel standard and requirement is met
协助酒店后台区域的检查,确保酒店标准和要求得以执行
43. Management of trainee communication meeting
实习生沟通会管理
44. Fixed Assets management
固定资产管理
45. Perform any other duties assigned by HRM/HRD
执行人力资源部经理/总监交付的其他工作
任职资格:
Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
College degree or above
大专及以上学历
5 years as Recruitment in a similar hotel.
应具备在相当规模酒店5年招聘模块的经验
Self-starter
主动
Team-builder
团队精神
Goals oriented
目标明确
Tactful and sensitive to employee needs
能体察员工需要
Positive role model
以身作则
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