Welcome Desk Coach 迎宾督导

Process all
guest check-ins and check-outs by confirming reservations in PMS Opera system
verifying guest identity, requesting form of payment, assigning room, and
issuing room key in accordance with property policies and procedures.
根据酒店政策和程序，在酒店管理系统Opera中确认客人的预订并为客人办理入住和退房手续。
Block rooms in
PMS system and identify designated requirements and requests (e.g., guaranteed
room types, special requests, VIP's, early arrivals, guest recognition).
根据客人的需要，在系统中锁房（例如，承诺的房型，特殊要求，VIP，早到，宾客认知）
Address
guests' service needs in a professional, positive, and timely manner.
积极，专业，及时地处理客人的服务需求。
Engage guests
in conversation regarding their stay, property services, and area
attractions/offerings.
通过和客人沟通获悉客人对住宿、服务的体验。
Complete
designated cashier and closing reports in the computer system.
在电脑系统中完成特定的收银和关帐报表。
Experience
working in a luxury or lifestyle-related business/environment would be a highly
positive attribute.
有相关奢华或引领时髦潮流的环境中的工作经验者优先。
Basic Computer
Skills - Uses basic computer hardware and software (e.g., Microsoft PPT，Word, Excel etc.).
使用电脑的技能-能够使用办公软件如PPT，Word，Excel等等。
Mathematical
Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly,
correctly, and in a way that allows one to solve work-related issues.
数据分析推理-迅速和准确地分析数据来处理工作相关的事务。