Welcome Desk Coach 迎宾督导

Process allguest check-ins and check-outs by confirming reservations in PMS Opera systemverifying guest identity, requesting form of payment, assigning room, andissuing room key in accordance with property policies and procedures.
根据酒店政策和程序，在酒店管理系统Opera中确认客人的预订并为客人办理入住和退房手续。
Block rooms inPMS system and identify designated requirements and requests (e.g., guaranteedroom types, special requests, VIP's, early arrivals, guest recognition).
根据客人的需要，在系统中锁房（例如，承诺的房型，特殊要求，VIP，早到，宾客认知）
Addressguests' service needs in a professional, positive, and timely manner.
积极，专业，及时地处理客人的服务需求。
Engage guestsin conversation regarding their stay, property services, and areaattractions/offerings.
通过和客人沟通获悉客人对住宿、服务的体验。
Completedesignated cashier and closing reports in the computer system.
在电脑系统中完成特定的收银和关帐报表。
Experienceworking in a luxury or lifestyle-related business/environment would be a highlypositive attribute.
有相关奢华或引领时髦潮流的环境中的工作经验者优先。
Basic ComputerSkills - Uses basic computer hardware and software (e.g., Microsoft PPT，Word, Excel etc.).
使用电脑的技能-能够使用办公软件如PPT，Word，Excel等等。
MathematicalReasoning - Demonstrates ability to add, subtract, multiply, or divide quickly,correctly, and in a way that allows one to solve work-related issues.
数据分析推理-迅速和准确地分析数据来处理工作相关的事务。