Guest Services Manager 宾客服务经理

Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报部门运营情况以及涉及到服务的相关情况。
Provides functional assistance and direction to all departments.
向所有部门提供帮助。
Cooperates, coordinates and communicates with other hotel departments as required.
根据需要与其他酒店保持良好沟通、合作和必要的联系。
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
在酒店范围内为客人提供快速服务和个性认知。
Responds to guest needs and resolves related problems.
对于客人需求做出反应以及解决相关问题。
Supervise and direct assist Reception and all departments personally.
为前台和其他部门部提供帮助，并进行监督。
Supports and assists Front Office personnel and all departments at peak periods.
在高峰时期为前厅部所有部门提供帮助。
Ensures VIPs and loyalty guests receive special attention.
确保所有重要客人和忠诚客户得到特殊关注。
Inspects front of house and back of house regularly for cleanliness.
定期检查酒店区域卫生状况以及酒店前方和后方区域。
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助宾客关系员工去问候、并护送客人回到房间以及送别贵宾。
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的日常行为，制服，仪容仪表，卫生。
Hold FO daily briefing.
组织前厅部每日交接班会。
Promotes inter-hotel sales and in-house facilities.
促进酒店内销售和客房设施。
Checks billing instructions and monitors guest credit
检查监控客人账单消费内容和账单信用。
Analyses and approves discounts and rebates.
分析和批准给客人做折扣和减免。
Analyses the rate variance report to ensure rooms revenue control.
分析房价差异报表确保房间收入正常。