宾客服务主任 Guest Service Officer

1. Serving as a role model to demonstrate appropriate behaviors to guidance team, to encourage, coach, influence associates
以树立服务的榜样为出发点有效的管理个人业务行为，以此鼓励、督导且影响员工。
2. Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, repairs, shopping).
根据客人的要求为客人提供建议和安排服务(例如，租车、机票和火车票、维修、购物)。
3.Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
保持每天的客房数量，到达/离开，贵宾，预定的内部团体名称，背景，活动，地点，时间以及特殊要求/安排的知识。
4.Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
通过帮助个人理解客人的需求，提供指导、反馈和个别指导来改善服务。