Supervisor, Room Service 送餐部主管

Job Responsibilities
岗位职责：
1. To be responsiblefor the daily supervision of the Room Service, concentrating on service procedureand quality of product.
负责送餐部的日常工作监督，重点关注服务流程和产品质量
2. To conduct trainingand skills development programs, such as Lobster Ink, 15 Minutes Training,English Training, Service Excellence Training, Up-selling training (file andadvise from DFB), daily Taste Panels and Menu Classes etc. to ensure welltrained staff offering excellent service to the guest at all times.
开展培训和技能培训，15分钟培训，英语培训，服务技巧培训，销售培训，每日菜单培训及尝试菜品，确保训练有素的员工随时为客人提供优质服务
3. To supervise theservice within the restaurant, to ensure that the service standards, quality ofproduct, staff grooming are with all operational policies and hotel standard
监督送餐部的服务，确保服务标准，产品质量，员工仪容整洁符合所有的运营政策和酒店的标准
Job Requirements
岗位要求：
1. Mid-level knowledge of restaurant operation
相关餐厅运营的知识
2. Strong problem-solving
解决问题的能力
3. Ability to work well in stressful and high pressuresituations
能够在较强的压力下出色的完成工作
4. Knowledge of overall hotel operations as they affectrestaurant and related areas
了解酒店的整体运营，包括餐厅和相关领域
5. Ability to effectively manage labor productivity
有效管理劳动生产率的能力
6. Strong customer and associate relation skills
较强的意识维护客户和员工关系
7. Good training/facilitator skills
良好的培训/协调技能