宴会厅主管 Banquet Supervisor

具有宴会厅食物/饮料/各式摆台及服务方面的完整知识
To have complete knowledge on the food / beverage / service available in Banquet
确保向员工解说酒店及集团的政策，并严格贯彻落实
Ensure that SLIM and Hotel standards and policies are explained to staff, and are correctly applied
加强应用酒店食品安全/急救程序的意识
To be aware of and applies the procedures concerning hotel fire and life safety / emergency procedures
协助宴会厅副经理领导并确保各宴会厅的顺利运行
Assists Banquet manager to monitor and ensure smooth operations of Banquet
维持宴会厅食物及饮料/服务/清洁质量始终如一
Maintains consistency in quality of food and beverage / service / cleanliness of Banquet
在服务过程中获取顾客的反馈，确保顾客满意
Obtains customer feedback during operations to ensure satisfaction
处理轻微的抱怨，并将其以恰当的方式汇报给上级主管
Handles minor complaints and reports them to the Manager or Assistant for proper action
在服务前及服务后检查部门的清洁状况
Checks cleanliness of sections prior to and after service
确保与其他相关部门及工作人员的流畅交流和合作
Ensures co-operation and smooth communication between staff in section(s) appointed and other departments
确保所有材料、设备和机器的恰当使用，定期清洁，以延长其使用寿命
Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage
检查员工的准时，仪表和言行举止
Checks staff punctuality, grooming and performance
激励员工，加强团队建设
Enforces staff motivation and team building
按要求进行员工培训
Conduct staff training when required