预订文员 Reservation Clerk

接受线上、线下客户对酒店的预订需求，并予以妥善解决。
Accept online and offline guests needs of hotel reservation, and properly solve the problem.
接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。
Answer guests calls for information about the hotel and other products,make relevant records.
熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。
Be familiar with the procedures of room reservation, and provide the latest and most accurate room status information to guests.
落实“预订未到宾客”的名单和每日团队取消情况。
Confirm the list of "unreserved guests" and the daily cancellation of the group.