房务经理 Rooms Division Manager

1. Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction.
管理房务部运营任务以及与之相关的委派与跟进，以确保运营顺畅和客人满意。
2. Coordinate with Revenue and Sales to maximize room occupancy, rates and profits.
与收益管理和销售团队协作，最大化酒店入住率、收入和利润。
3. Conduct daily walk through to ensure standards and cleanliness together with all Rooms policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers.
进行每日巡视以确保质量标准、卫生标准及所有房务部的政策与程序在前场和后场区域都被遵守和执行，并在发现安全隐患时采取行动并通知危机处置团队。
4. Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
5. Management and leadership of Rooms Team.
管理及领导房务部团队。