大堂吧服务员Lobby Lounge Attendant

1. To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
按照指示及标准完成所有的准备工作。
2. To engage in beverage preparation and service delivery as per the predetermined standards and sequence.
按照标准和程序做好酒水的准备工作和服务。
3. To have thorough knowledge of the drinks list and wine list and to be able to respond to guest inquiries.
对酒水单和葡萄酒单要非常的熟悉，并且能够对客人的要求做出反应。
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
以有效友好及细致的服务达到客人的预期要求或者是超出客人的期望。
5. Liases with stewarding and housekeeping in operational matters to ensure the operation runs smoothly.
如果在运作中出现问题与管事部和客房部联络，确保运作的顺畅。
6. Maximizes revenue in the outlet by implementing up selling procedures.
在各个厅面进行酒水的促销以达到利润最大化。
7. Maintains beverage par stocks and places orders accordingly.
根据客人的点单率维持酒吧的库存。
8. Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors.
向主管报告任何工程部或客房部的不足，帮助厅面维持最佳状态。
9. Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed.
按照指示完成前后台的卫生工作，帮助维持卫生标准。
10.Handles customer complaints if possible, or reports them to supervisors.    
尽可能处理客人的投诉，或向主管报告。
11. Adheres and ensures that all policies and procedures, and Staff handbook regulations are abided by.
坚持遵守规章制度及员工手册上的规定。